Privacy Policy
This Privacy Policy explains how Zencraft Consultancy Pvt Ltd collects, uses, stores, and protects information when you use ActionPlane. ActionPlane is designed for business and operator workflows, so this policy focuses on tenant data, action logs, connected systems, and service telemetry.
1. Scope and roles
Zencraft Consultancy Pvt Ltd is the operator of ActionPlane. Depending on how you use the service, we may act as a controller, business, processor, or service provider under applicable data-protection law. Enterprise contracts may define these roles more precisely.
2. What we collect
Account and billing information
Names, emails, tenant administrators, company details, plan metadata, invoices, and purchase-channel identifiers.
Workspace and operator data
Action definitions, approval requests, review notes, comments, connector configuration, activation sessions, and run logs.
Technical and security telemetry
Authentication events, audit trails, IP address and device signals, queue events, error reports, and usage metrics.
Support and commercial records
Support requests, procurement and contract records, marketplace subscription metadata, and communications with us.
3. How we use information
- To authenticate users, operate the service, and route actions through approved workflows.
- To secure the platform, detect abuse, investigate incidents, and maintain auditability.
- To provide billing, entitlement, tenant administration, support, and service communications.
- To monitor reliability, improve product performance, and develop features, subject to contract and applicable law.
- To comply with legal obligations, enforce contracts, and protect rights, safety, and platform integrity.
4. Providers, subprocessors, and connected systems
We may use cloud, identity, email, billing, monitoring, storage, queueing, and AI/model providers to operate ActionPlane. We may also process data through providers you explicitly enable, such as cloud marketplaces, internal systems, or model endpoints.
- We share data with providers only as needed to host, secure, support, bill, or deliver the service.
- If you connect third-party systems, data may be transmitted to those systems in accordance with your instructions.
- Enterprise commitments may narrow or add provider restrictions through a signed agreement.
5. Retention and security
We retain information for as long as needed to operate ActionPlane, meet contractual commitments, resolve disputes, investigate abuse, and comply with law. Retention windows may vary by plan, region, purchase channel, or signed agreement.
ActionPlane uses a combination of authentication controls, audit logging, transport encryption, tenant isolation patterns, queue-backed processing, and environment-level secret management. No service can guarantee absolute security.
6. Your rights and choices
Depending on your location and relationship to the service, you may have rights to access, correct, delete, restrict, or object to certain processing, or to request a copy of your data.
- Workspace administrators may be able to access and manage user records within their tenant.
- You can contact us to request privacy assistance or exercise applicable rights.
- We may need to verify your identity or authority before fulfilling certain requests.
7. International transfers
Because ActionPlane may use cloud platforms and providers operating in multiple jurisdictions, information may be processed outside your country. Where required, we rely on contractual protections, provider commitments, and other legally recognized safeguards for cross-border transfers.
8. Contact
Privacy questions can be sent to legal@actionplane.ai or support@actionplane.ai.
ActionPlane is a product of Zencraft Consultancy Pvt Ltd.
For legal notices, security reports, and support questions about ActionPlane, use the published channels below.